FAQs & Policies
ID Requirements & General Information
I’m a minor wanting a piercing, or I’m bringing in a minor for a piercing. What do I need to bring?
Exciting! In compliance with California and Los Angeles County regulations, we just need a few things from you.
State or government issued photo ID for parent/legal guardian.
Proof of guardianship is mandatory of all minors being pierced. For biological parents this would be a birth certificate, but if you are not a biological parent and possess legal guardianship, you’ll need to bring your guardianship paperwork from the courts.
State, government-issued, or school ID for the minor. Most commonly, this will be a passport, state ID card, or drivers license/permit. A school ID is also acceptable, so long as it has their photo and legal name.
I’m over 18 and want to get a piercing. What do I need to bring?
A valid state or government issued ID is just about it! For individuals 18 and over, a school ID alone is not accepted. Friends and family are always welcome for moral support, although your piercer may limit the number of guests in the piercing room at their personal discretion.
How old do I have to be to get pierced?
The age ranges will be listed respectively on each piercing service on our booking site. Earlobes have a minimum age of 5, and other ear piercings such as a helix, conch, etc. have a minimum age of 14. The link to our booking site can be found here.
Jewelry
Can I bring in jewelry to be pierced with?
No. For insurance and legal purposes, we can only pierce people with jewelry that is unworn and purchased from our studio. If the jewelry was purchased from us prior, it must still be in the sealed package that you received it in, which will verify that it hasn’t been worn. Under no circumstance will we sterilize worn pieces of jewelry.
What is your jewelry made out of?
Good question! We only carry jewelry made from the safest and most bio-compatible materials that exist today. At our studio, there are a total of 4: Solid gold (both 18k and 14k in yellow, rose, and white), ASTM F-136 implant grade titanium, ASTM F-138 implant grade stainless steel, and commercially pure niobium.
Do you do custom ordering?
Absolutely! Our inventory primarily consists of California-based wholesale manufacturers such as BVLA, Anatometal, Tawapa, Industrial Strength, and Neometal. These are the companies that we work closest with, but we have wholesale accounts with nearly every reputable wholesaler in the industry. Keep in mind, the listed companies have a lifetime satisfaction guarantee and warranty, but companies outside of the listed 5 will have varied warranty terms and durations. More information on warranties and returns can be found in the jewelry policies section below.
Refund, Return, & Repair Policies
We do not offer refunds or returns on jewelry. If defects are present, we offer repairs and replacements through the manufacturer the piece was made by. We take pride in carrying the highest quality jewelry companies to give your piercings the best chance at a long and healthy lifespan. However, jewelers are human and mistakes occasionally occur. Below is a list of various jewelry-related issues, and how they’re handled at our studio.
In the unlikely event that a piece of jewelry is defective, or becomes defective during wear, it is covered by a manufacturer’s defect warranty. Depending on the company it was made by, it will either be sent back for repair, or the company will send us a replacement for you. Both of which will be done at no cost to you!
Manufacturer jewelry warranties do not cover loss. If your jewelry falls out due to a suspected defect, please do your best to recover it. We can only have pieces repaired or replaced if we have them in our possession.
We do not refund clients who experience buyer’s remorse. Our staff works diligently to ensure that you’re comfortable with the price and style of the piece(s) that you purchase, you can take as long as you need comparing options at the jewelry cases. Once a piece of jewelry is installed in your body, we can no longer use that piece on anyone but you. Please take your time with jewelry selection, feel free to ask as many questions as you’d like!
Booking System & Policies
We do our absolute best to ensure that each bookable service on our site has a concise and easily understandable description attached. With all appointment information centralized to our booking site, we do not book appointments through emails or phone calls. Due to our booking and cancellation policies listed below, we urge you to reach out with any questions prior to booking!
Rescheduling & Cancellation Policies, and more!
Life can be pesky, and sometimes things don’t go according to plan. Because of this, we’ve tried to make our policies as forgiving as possible. With the value of our time in mind, these are the guidelines we’ve set forth for our scheduling process:
Changes to your appointment, such as reschedules and cancellations, can only be made 2 hours or longer before your appointment time if you wish to have your booking cost refunded or transferred.
Appointment changes made sooner than 2 hours from your appointment time will result in the loss of your booking cost.
Appointments are for one person only, you must book separate appointments if multiple people are getting pierced.
Refunds for prepaid services will not be issued for no-call no-shows.
Please ensure that your booking is correct, we do not issue refunds for mistakenly booked services.
If you come to your appointment without the necessary forms of ID, we do not refund your booking cost.
If you bring a minor in for piercing and they become too nervous to proceed, we unfortunately do not refund your booking cost. It may be wise to bring your child in prior to booking an appointment to get a feel for readiness!
When you book online, you cover the cost of your piercing service fees, but you also purchase a certain amount of our time. We honor your patronage and will not service any other clients during that time, which is the primary cause for non-refundable booking costs if we are unable to complete your service due to any of the reasons listed above. Live long and modify!